Earlier this week my PC locked up hard again—another Kingston SSD failure. I’ve written before about my recent problems with Kingston SSDs (read about my first crash; and my second crash). I had hoped such crashes were behind me but, alas, on Monday this week the Kingston SSDNOW 300 that was my Windows system disk died. Like the first failure, this time the failure was complete. There was no reformatting and reinstalling. It’s as dead as a doornail.
I have a total of seven Kingston SSDs in two PCs that I’ve purchased over the past few years and, ironically, the earlier ones have always worked great. But I’ve now experienced three crashes with the newer Kingston SSDs within two months. I’m sorry, Kingston, but you’re now down for the count as far as I’m concerned.
On Monday, while I was waiting for my Carbonite restore to complete (more on Carbonite below) I posted a review of the Kingston SSD on Amazon. When a product works well I’m happy to post a positive review but when it fails I don’t pull my punches. I wrote a harsh, but fair, review on Amazon and the next day the review received a comment from a Kingston employee urging me to contact their tech support department. So, I did that. I called and spoke with someone who sounded very concerned. He asked me a number of questions, told me he would investigate the problem and get back to me. Two days later I haven’t heard anything back.
I have received approval of my RMA and an email just now says that my replacement SSD is on its way. Hopefully, this one will last longer than the previous one (which was just about five weeks).
Restoring my Failed SSD Using Carbonite
Since this is the third failure of my Windows system drive within two months I’m getting pretty good at restoring my drive. I’ve been using Carbonite’s Mirror Image feature to make automatic daily backups of my C: drive so that when a drive fails I can get right back to work with a minimum amount of distraction.
Carbonite has been working pretty well for me although it’s had its own issues (see my post Carbonite Pros and Cons). And this time around I discovered another problem with my Mirror Image backup. After my last failure & restore I had some trouble getting the Mirror Image backup process restarted so I called Carbonite tech support and they walked me through a procedure to get it going. Or so I thought.
It turns out that it wasn’t going at all. During the Carbonite restore process the most recent Mirror Image backup was from March 26—right before my last SSD failure. The Mirror Image process hadn’t done a single backup since then.
This situation was far from ideal but, admittedly, it was a lot better than having to reinstall Windows and all my software (which is a lot of software). And I guess I’ve been remiss in not checking up on Carbonite to see what it’s been up to (or not up to as the case may be). I’m sure checking it now and it claims it’s making daily snapshots of my Windows drive as expected. Even so, with Carbonite, I’m never quite sure. I’ve written previously about its balky user interface and that continues to be a source of irritation. Even so, it’s come through for me when I’ve really needed it. Switching to another solution would involve extra work and open my system up to new and unknown risks. So, I’ll stick with Carbonite for now. But I’m done with Kingston SSDs.